AdminClaims.com is an independent AI-assisted form generator. This Privacy Policy explains how we collect, use, store, and protect information submitted through the application. AdminClaims.com is not affiliated with any government or public agency and does not submit forms on your behalf.
1. Information We Collect
We may collect the following categories of information:
Personal and account information
- Name, email address, and contact number
- Identifiers required by the supported form you are preparing (for example, defence force number for a travelling claim)
- Organisational details required by the supported form (formation, rank, place of duty)
- Residential area and address
Form information
- Answers to the questions in the supported form workflow
- Generated outputs (PDF, XLSX, or other formats)
- Calculations performed inside the workflow (for example mileage and totals for a travelling claim)
- References assigned to each generated record
Technical information
- Login and session information
- Device and browser information where necessary
- Basic usage and security logs
- IP address where required for security or audit purposes
Payment information
- Payment status and provider reference
- Subscription or per-form payment tier
- Transaction status
Full card numbers are not stored in the application database.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Save profile defaults that pre-fill supported forms
- Prepare and generate supported form documents
- Perform calculations required by a supported form
- Store your history of generated forms
- Send generated documents by email where delivery is enabled
- Support document downloads
- Process payments and manage access
- Provide admin and moderator support
- Improve system reliability and security
- Maintain audit logs
3. Generated Documents
Generated documents (XLSX, PDF, or other formats) may contain personal information that you provided. You are responsible for reviewing all details before sharing or submitting the document, and for submitting it through the appropriate official channel. AdminClaims.com is not responsible for how generated documents are distributed by the user after download.
4. Public Holidays
Public holidays may be centrally managed by administrators and displayed in supported forms (for example, in the monthly duty calendar of the travelling claim workflow) to assist users. Users remain responsible for confirming that the information in the generated form is accurate before submission.
5. Data Storage
Information may be stored in:
- A PostgreSQL database hosted via Supabase
- Document storage (Supabase Storage or S3-compatible storage)
- Email delivery system logs where email is enabled
- Payment provider systems where payment is enabled
We use reasonable technical and organisational measures to protect stored information.
7. Data Retention
We retain account information, form records, generated documents, payment records, and audit logs for as long as needed to provide the service, maintain an accurate history of generated forms, comply with operational requirements, resolve disputes, and meet legal or administrative obligations. Generated documents are kept in private storage for one year after generation and then expired by the retention cleanup process.
8. Security
We protect user information using:
- Authentication and session management
- Row-level security (RLS) on the database
- Role-based access controls
- Server-side validation
- Audit logs for sensitive actions
- Secure handling of service keys — no service-role keys exposed to the frontend
No system is completely risk-free. Users should keep their login details confidential and log out when using shared devices.
9. Your Choices and Rights
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of eligible information
- Export of available form records
- Account closure
Some information may be retained where required for audit, payment, legal, or administrative reasons. To submit a request, contact us at the address below.
11. Children
AdminClaims.com is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the application or applicable requirements. The updated version will show a revised "Last updated" date at the top of this page.
13. Contact
For privacy questions, requests, or concerns, contact us at:
admin@noviqorsystems.com